Meeting Agenda

Wednesday, February 5, 2020

1:00 – 5:30 pm Registration Desk in Hotel Lobby
2:00 – 5:00 pm Joint Board Session - The Gatsby Room (1st Floor)

GLMSS, SEMSS, WMSPA, EDMSS and the Advisory Council Motorola Solutions Service Executives
5:00 – 6:30 pm SEMSS Business Meeting - The Gatsby Room (1st Floor)

Thursday, February 6, 2020

7:00 – 11:00 am Registration Desk in Hotel Lobby
7:30 – 8:30 am Breakfast - King Charles (5th Floor)
8:30 – 11:30 am

MOTOROLA SERVICE TOWN HALL - King Charles Room (5th Floor)

LaVonne Thornton (GLMSS) & Joe Banas (SEMSS) | Kickoff Kerm McPherson | Advisory Council Steve Andrejek / Ali Kapadia | MS&S / SI Jim Althoff | Partner Empower

10:00 – 10:15 am Break
10:15 – 11:30 am

MOTOROLA SERVICE TOWN HALL - King Charles Room (5th Floor) (CONTINUED)

Tracy Stirrat | Worldwide Education
Scott Suyak | Service Offer Management
Jason Weihrich | Subscriber Products

11:30 – 1:00 pm Lunch With The Vendors - Grand Ballroom (1st Floor)
1:00 – 3:00 pm

MOTOROLA SERVICE TOWN HALL (CONTINUED)

Glenn Graves/Guy Laurie | CSMO
Walter Garcia | Beyond LMR
Jennifer Jones, Frank Monteleone, Wayne Wahlgren 
Territory Review/Anniversaries

3:00 – 3:15 pm Break
3:15 – 4:30 pm

MOTOROLA SALES PRESENTATION King Charles Room (5th Floor)

Scott Suyak, John Rosati, Mark Crosby

5:30 – 7:30 pm Vendor Exhibits Open/Vendor Cocktail Reception – Grand Ballroom (1st Floor)

Friday, February 7, 2020

7:30 – 8:30 am Breakfast with the Vendors - Grand Ballroom (1st Floor)
8:30 – 9:45 am

MOTOROLA SALES & SERVICE GENERAL SESSION - Grand Ballroom (1st Floor)

Kelly Mark, John Zidar, Scott Adler, Chris Lonnett

9:45 – 10:00 am Break
10:00 – 11:30 am

KEYNOTE SPEAKER: Mark Robinson Grand Ballroom (1st Floor)

Mark Robinson is a comedian and magician who uses visual illustrations to deliver motivational talks about focus, leadership, and advancement.

11:30 – 12:00 pm

EWA, LEGISLATIVE UPDATE

12:00 – 1:30 pm Lunch – 5th Floor South Terrace
1:30 – 2:30 pm

MOTOROLA SERVICE DEEP DIVE

Jim Rowe | Avetta/Browz
Frank Woods | MOSS/CMSO

  • Migrating Phone Calls to Remedy SMS & Email Notification dispatch
  • Processing Incidents and Change Requests via Mobile OSS App
3:00 – 5:00 pm

WMSPA Business Meeting - The Fitzgerald

6:30 – 7:00 pm Cocktail Reception - King Charles Room (5th Floor)
7:00 – 9:00 pm

Friday Night Party - King Charles Room (5th Floor)

Included with member/attendee registration and gold sponsorship

NEW: Raffle drawing from Motorola Solutions!

Saturday, February 8, 2020

8:00 – 8:30 am Breakfast - South Terrace (5th Floor)
8:30 – 9:30 am GLMSS Business Meeting – South Terrace (5th Floor)