Meeting Agenda

Wednesday, January 30, 2019

4:00 – 6:00 pm Registration Desk in Hotel Lobby
3:00 – 5:00 pm Joint Board Session - Buena Vista Room

GLMSS, SEMSS, WMSPA, EDMSS and the Advisory Council
MSI | Jason Mitchell NA Managed & Support Services
SPM’s Sean O'Neal, Jim Rowe, Walter Garcia, Jim Althoff
5:00 – 6:00 pm SEMSS Business Meeting - Buena Vista Room

Thursday, January 31, 2019

5th Floor South Terrace

7:00 – 8:30 am Registration Desk in Hotel Lobby
7:30 – 8:30 am Breakfast - King Charles
8:30 – 11:00 am

MOTOROLA SERVICE TOWN HALL - King Charles Room

Kickoff | Perry Vincent (President SEMSS), Steve Stauch (Chairman GLMSS), Walter Garcia, Jim Althoff

North America M&S, SI | Steve Andrejek, Ali Kapadia

Advisory Council Updates | Kevin Carter (SE Adv Council), Brenda Wilson (GL Adv Council)

Service Partner Update | Walter Garcia-Jim Althoff, Partner Service Program Manager

Learning Updates & Test Equip | Nancy Portincaso, Don Graham, Bryan Detro

Break |

Offer Management Update (SUA, Essential Services/Tiers, RMS) | Scott Suyak, Craig Chenicek

11:00 – 1:00 pm Lunch With The Vendors - Grand Ballroom
1:00 – 3:00 pm

MOTOROLA SERVICE TOWN HALL (CONTINUED)

CTO Office | Dave Helm

Centralized Managed Support Operations | Glenn Graves

Southeast and Central Regional Directors | Frank Monteleone, Jennifer Jones

Anniversaries | Team

3:00 – 3:15 pm Break
3:15 – 4:30 pm

MOTOROLA SALES PRESENTATION

Michael O’Connor, Vice President, NA Channel Sales, Joe Balchune, MSSSI Vice President Channel Sales – 2018 PCR Channel Recap and Kick-off to 2019

Grand Ballroom

5:30 – 7:30 pm Vendor Exhibits Open/Vendor Reception – Cocktail Reception in the Grand Ballroom


Friday, February 1, 2019

Grand Ballroom

7:30 – 8:30 am Breakfast with the Vendors - Grand Ballroom
8:30 – 9:45 am

MOTOROLA SALES & SERVICE GENERAL SESSION

John Zidar, Corporate Vice President, NA Commercial, Channel & Carrier

Kelly Mark, Executive Vice President, Services and Software

Chris Lonnett, Vice President, NA Government,

Michael O'Connor, Vice President, NA Channel Sales

Q&A, Ask MOTO

9:45 – 10:00 Break
10:00 – 11:30

KEYNOTE SPEAKER

Darryl Ross, Author, Speaker, and Trainer “Leadership and Dealing with Change”

12:00 – 1:15 pm Lunch – 5th Floor South Terrace
1:15 – 2:30 pm

EWA, LEGISLATIVE UPDATE

Mark Crosby, President & CEO, EWA

2:30 – 3:30 pm

MOTOROLA SERVICE, DEEP DIVE INTO:

My View Service Delivery Enablement | Frank Woods

Depot Service | Larry Escalona

Test Equipment | Don Graham

King Charles Room (5th Floor) - Wine & Whiskey Party

6:30 – 7:00 pm Cocktail Reception
7:00 – 9:00 pm

Dinner with Entertainment

Saturday, February 2, 2019

5th Floor South Terrace

8:00 – 8:30 am Breakfast
8:30

GLMSS Member Meeting

Service Partner Advisory Council Update
GLMSS
- Minutes & Treasurer’s Report
- Old Business
- New Business
- Announcement of 2020 Meeting
- Election of Board Member