January 31st to February 2nd 2019 | GLMSS/SEMSS Joint Meeting

Developing the Possibilities

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Meeting Agenda

Wednesday, January 30, 2019

4:00 – 6:00 pm	Registration Desk in Hotel Lobby
3:00 – 5:00 pm	Joint Board Session - Buena Vista Room GLMSS, SEMSS, WMSPA, EDMSS and the Advisory Council MSI \| Jason Mitchell NA Managed & Support Services SPM’s Sean O'Neal, Jim Rowe, Walter Garcia, Jim Althoff
5:00 – 6:00 pm	SEMSS Business Meeting - Buena Vista Room

Thursday, January 31, 2019

5th Floor South Terrace

7:00 – 8:30 am	Registration Desk in Hotel Lobby
7:30 – 8:30 am	Breakfast - King Charles
8:30 – 11:00 am	MOTOROLA SERVICE TOWN HALL - King Charles Room Kickoff \| Perry Vincent (President SEMSS), Steve Stauch (Chairman GLMSS), Walter Garcia, Jim Althoff North America M&S, SI \| Steve Andrejek, Ali Kapadia Advisory Council Updates \| Kevin Carter (SE Adv Council), Brenda Wilson (GL Adv Council) Service Partner Update \| Walter Garcia-Jim Althoff, Partner Service Program Manager Learning Updates & Test Equip \| Nancy Portincaso, Don Graham, Bryan Detro Break \| Offer Management Update (SUA, Essential Services/Tiers, RMS) \| Scott Suyak, Craig Chenicek
11:00 – 1:00 pm	Lunch With The Vendors - Grand Ballroom
1:00 – 3:00 pm	MOTOROLA SERVICE TOWN HALL (CONTINUED) CTO Office \| Dave Helm Centralized Managed Support Operations \| Glenn Graves Southeast and Central Regional Directors \| Frank Monteleone, Jennifer Jones Anniversaries \| Team
3:00 – 3:15 pm	Break
3:15 – 4:30 pm	MOTOROLA SALES PRESENTATION Michael O’Connor, Vice President, NA Channel Sales, Joe Balchune, MSSSI Vice President Channel Sales – 2018 PCR Channel Recap and Kick-off to 2019

Grand Ballroom

5:30 – 7:30 pm

Vendor Exhibits Open/Vendor Reception – Cocktail Reception in the Grand Ballroom

Friday, February 1, 2019

Grand Ballroom

7:30 – 8:30 am	Breakfast with the Vendors - Grand Ballroom
8:30 – 9:45 am	MOTOROLA SALES & SERVICE GENERAL SESSION John Zidar, Corporate Vice President, NA Commercial, Channel & Carrier Kelly Mark, Executive Vice President, Services and Software Chris Lonnett, Vice President, NA Government, Michael O'Connor, Vice President, NA Channel Sales Q&A, Ask MOTO
9:45 – 10:00	Break
10:00 – 11:30	KEYNOTE SPEAKER Darryl Ross, Author, Speaker, and Trainer “Leadership and Dealing with Change”
12:00 – 1:15 pm	Lunch – 5th Floor South Terrace
1:15 – 2:30 pm	EWA, LEGISLATIVE UPDATE Mark Crosby, President & CEO, EWA
2:30 – 3:30 pm	MOTOROLA SERVICE, DEEP DIVE INTO: My View Service Delivery Enablement \| Frank Woods Depot Service \| Larry Escalona Test Equipment \| Don Graham

King Charles Room (5th Floor) - Wine & Whiskey Party

6:30 – 7:00 pm	Cocktail Reception
7:00 – 9:00 pm	Dinner with Entertainment

Saturday, February 2, 2019

5th Floor South Terrace

8:00 – 8:30 am	Breakfast
8:30	GLMSS Member Meeting Service Partner Advisory Council Update GLMSS - Minutes & Treasurer’s Report - Old Business - New Business - Announcement of 2020 Meeting - Election of Board Member